ice information

You must send an email  (located at the bottom of the page) to confirm that you've read ALL instructions and identify ONE person from each team to manager your ice.  This email confirmation must be received, or there will be no response to your ice requests.

All ice must be returned, booked, traded by the HOME team responsible for the ice time through the email provided and the important info below, must be followed.  Please do not send general emails for ice.

YES, THIS WAS INTENTIONALLY REPEATED!

These are prime rates:

1 HR               $115.00

1.25 HR         $143.00

1.50 HR         $172.50

Prime rates are defined as:

4:00-10:30pm Mon-Fri, all day Sat-Sun, and all stat holidays.

The only non-prime ice available are weekday mornings.

Rates include taxes

ALL EXTRA ICE MUST BE BOOKED THROUGH THE ICE ALLOCATOR, INCLUDING NON-CMHA ICE. 

• If you would prefer to book ice outside of the association, you must have permission from the ice allocator to do so.  
• Any ice booked outside of the association is NOT covered by our insurance and teams will be required to purchase insurance for their teams (if they are granted permission to book non-CMHA ice).
• Confirmation - The Ice Allocator will reply to email requests with "Confirmation" in the subject header, when ice is confirmed.  It is the team's responsibility to keep all confirmation emails, in case of any billing discrepancies.  Credits will not be issues for ice returns without a confirmation from the Ice Allocator.  If you book ice and have not received a confirmation within 48 hours, please resend email along with the original.

EMAIL FORMAT FOR BOOKING ICE:

[TEAM] Booking, [DAY], [DATE], [START TIME-END TIME], [RINK]

Trades are only from team to team and must be facilitated by the Ice Allocator! 

• Ice cannot be traded for the season without confirmation, from the Coordinator(s) and the Ice Allocator.
• Other team's manager must be cc'd and Ice Allocator will reply all.
• Confirmation - The Ice Allocator will reply to email requests with "Confirmation" in the subject header, when ice is confirmed.  It is the team's responsibility to keep all confirmation emails, in case of any billing discrepancies.  Credits will not be issues for ice returns without a confirmation from the Ice Allocator.  If you trade ice and have not received a confirmation within 48 hours, please resend email along with the original.

EMAIL FORMAT FOR TRADING ICE:

[TEAM] Trading, [DAY], [DATE], [START TIME-END TIME], [RINK] w/ [OTHER TEAM], [DAY], [DATE], [START TIME-END TIME], [RINK]

Returns - Ice MUST be returned by the team responsible for the ice time, 15 days prior to the date.  This is to ensure credit for the team.  Ice that is returned less than 15 calendar days prior, will not be credited.

• The only exception to this is for 24 hours after the league schedule is released.
• MORNING practice and/or development times cannot be returned for credit - only traded for another morning time.
• If 2 teams share the ice (Ex. U7 & U9 - both teams must agree to the return, or there is no credit).
• Credits for ice returns can only be use to book replacement ice.  There will be no monies returned to teams who don't rebook.
• Confirmation - The Ice Allocator will reply to email requests with "Confirmation" in the subject header, when ice is confirmed.  It is the team's responsibility to keep all confirmation emails, in case of any billing discrepancies.  Credits will not be issues for ice returns without a confirmation from the Ice Allocator.  If you return ice and have not received a confirmation within 48 hours, please resend email along with the original.

EMAIL FORMAT FOR RETURNING ICE:

[TEAM] Returning, [DAY], [DATE], [START TIME-END TIME], [RINK]

Holding Ice

Ice may be held by the home team responsible for the ice time for 24 hours for conflict games, while you confirm with the other manager. Ice being held for a team, will be identified as HOLD and will only be held for a conflict game -please include game #.

• Handy Tip - Check www.games.pcaha.ca for the opposing team's schedule that you are trying to reschedule with    prior to booking/holding conflict ice.  If you offer 2 ice teams for which they don't have a game conflict and they  decline.  Please ask them to provide the ice.

EMAIL FORMAT FOR HOLDING ICE:

[TEAM] Holding, [DAY], [DATE], [START TIME-END TIME], [RINK]

• Include game number in body of email

CONFLICT GAME ICE

This can be booked by the home team to resolve GAME CONFLICTS.

• You must return a game time, to book these ice times and include the conflict game #.  Unless, it is within 10 days prior to the date.
• These slots are meant to resolve game conflicts and are not for extra practices.  Please do not email requests to book these times without a game slot trade, unless it's within 10 days prior to the date

• Handy Tip - Check www.games.pcaha.ca for the opposing team's schedule that you are trying to reschedule with  prior to booking/holding conflict ice.  If you offer 2 ice teams for which they don't have a game conflict and they  decline.  Please ask them to provide the ice.

IMPORTANT - Just because PCAHA says you have a game, doesn't necessarily mean that you have the ice to host it.

• Please check with the Ice Allocator, if you're unsure if you have ice.  For ex. during Christmas break, we don't have regular ice (Dec. 20/25-Jan. 4/26).  Games may get scheduled during that break, but we don't have ice booked.  Last day of ice is Dec 19, 2025.  First day back is Jan 5, 2026.

No Shows

There will be surcharge equal to the cost of ice, applied to teams who have ice either assigned or booked, who don't use it.  Please note that Facility Management reports no shows to us.

• Game Conflicts - It's in everyone's best interest to plan ahead!  Identify and resolve all conflicts, as soon as your schedule is released.  There will be a limited amount of conflict game ice held back from the general available ice for 2 weeks only.   Any ice that a team can't use, MUST be returned to the Ice Allocator, or traded with another team ASAP, to ensure CMHA used ice effectively.  No Show Charges will apply.
• Tournaments - Teams are aware of tournament weeks ahead of time.  There is no excuse to not to return/trade ice times that you will not be using during tournaments, at least 15 days prior to the date.  No Show charges will apply.
• Holidays - Pro-D Days, Thanksgiving, Halloween, Remembrance Day, Grey Cup, etc. are not surprises.  No show charges will apply.

Ice Returned to the City (Located in blue, on the available ice grid).

This may be available, but will need to be requested back from the city.  Please be sure that you want this ice prior to the booking, as it CANNOT be returned and your team will be charged for it.  This ice CANNOT be put on hold, as it's no longer in our possession.  The city requires 48 hours for a response.

Tournaments - Teams are aware of tournament weeks ahead of time.  There is no excuse to not to return/trade ice times that you will not be using during tournaments, at least 15 days prior to the date.  No Show charges will apply.

Holidays - Pro-D Days, Thanksgiving, Halloween, Remembrance Day, Grey Cup, etc. are not surprises.  No show charges will apply.

Billing

All extra ice will be billed to the team and charged directly to their bank account.  Credits for returned ice may only be used toward additional ice.

Teams will be sent a summary of all ice returns/bookings trades twice a season.  Approx mid Dec. and mid-late Mar.  Teams with billing discrepancies must email the Ice Allocator within one week of receiving the summary billing and include the email confirmation from the Ice Allocator as support.  Discrepancies won't be looking into without this support so please keep the confirmation easily accessible.

Accounts will be automatically deducted in March for any extra ice owing for the season.  It's the team's responsibility to keep a running total of all extra ice booked to ensure enough team funds are available for payment.  Please keep copies of emails from the Ice Allocator, in case of any discrepancies.

Credits for ice returns can only be use to book replacement ice.  There will be no monies returned to teams who don't rebook.